Accountability in the Workplace

This practical administration workshop develops knowledge, judgement and workplace application in accountability in the workplace. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with professional standards and shared expectations.
• Apply practical tools and techniques for respectful communication.
• Use ownership and accountability to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to managing disagreements constructively.
• Develop a practical approach to reliability, follow-through and trust that can be used after the workshop.

Administrative professionals, office support staff, coordinators, supervisors and employees who want stronger day-to-day office and business support skills.

• Professional standards and shared expectations
• Respectful communication
• Ownership and accountability
• Managing disagreements constructively
• Reliability, follow-through and trust
• Building positive team norms