Administrative Office Procedures

This practical administration workshop develops knowledge, judgement and workplace application in administrative office procedures. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with professional standards and workflow.
• Apply practical tools and techniques for communication and documentation.
• Use planning and prioritisation to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to accuracy and quality control.
• Develop a practical approach to digital tools and information handling that can be used after the workshop.

Administrative professionals, office support staff, coordinators, supervisors and employees who want stronger day-to-day office and business support skills.

• Professional standards and workflow
• Communication and documentation
• Planning and prioritisation
• Accuracy and quality control
• Digital tools and information handling
• Continuous improvement