Organisational Skills

This practical administration workshop develops knowledge, judgement and workplace application in organisational skills. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with prioritisation and workload planning.
• Apply practical tools and techniques for goal setting and task breakdown.
• Use managing interruptions and distractions to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to calendar, task and workflow systems.
• Develop a practical approach to focus, delegation and follow-through that can be used after the workshop.

Administrative professionals, office support staff, coordinators, supervisors and employees who want stronger day-to-day office and business support skills.

• Prioritisation and workload planning
• Goal setting and task breakdown
• Managing interruptions and distractions
• Calendar, task and workflow systems
• Focus, delegation and follow-through
• Reviewing progress and adjusting priorities