Executive and Personal Assistants

This practical administration workshop develops knowledge, judgement and workplace application in executive and personal assistants. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with managing executive priorities and calendars.
• Apply practical tools and techniques for professional correspondence and gatekeeping.
• Use meeting and travel coordination to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to confidentiality, judgement and discretion.
• Develop a practical approach to stakeholder communication that can be used after the workshop.

Administrative professionals, office support staff, coordinators, supervisors and employees who want stronger day-to-day office and business support skills.

• Managing executive priorities and calendars
• Professional correspondence and gatekeeping
• Meeting and travel coordination
• Confidentiality, judgement and discretion
• Stakeholder communication
• Anticipating needs and problem solving