Supply Chain Management

This practical administration workshop develops knowledge, judgement and workplace application in supply chain management. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with supply chain flows and key stakeholders.
• Apply practical tools and techniques for demand, inventory and procurement basics.
• Use supplier performance and relationship management to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to logistics, lead times and service levels.
• Develop a practical approach to risk, resilience and continuity that can be used after the workshop.

Administrative professionals, office support staff, coordinators, supervisors and employees who want stronger day-to-day office and business support skills.

• Supply chain flows and key stakeholders
• Demand, inventory and procurement basics
• Supplier performance and relationship management
• Logistics, lead times and service levels
• Risk, resilience and continuity
• Performance measures and continuous improvement